Information regarding COVID-19 (Coronavirus)
At United Citizens, we are taking extra precautions to protect both our customers and our employees from potentially spreading Coronavirus. Your health and safety, as well as your financial security, matters to us. Here's how we are taking action, and some other information to equip yourself with.
Information regarding the latest round of Economic Impact Payments
Questions about the latest round of economic impact payments? Visit our EIP info page for everything you need to know, with additional resources for your convenience.
SpoofedWebsite Alert
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United Citizens is aware of a website that is attempting to spoof our site in order to gain access to our customers and their information. This website at first glance appears to be for a normal bank with a similar name; however, upon closer inspection it is very obviously fraudulent.
We were alerted to this by someone who received a text message with the link to the fraudulent website. Please remember to NEVER open links from numbers you do not know, especially if it looks bank related. UCB will NEVER text you. Please be cautious, and remember to always use the correct URL: unitedcitizensbank.com. When in doubt, just give us a call! If you have received a similar text message or have seen a website that doesn't seem quite right, please let us know. |
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UCB Branch Office Openings and ClosingsAll offices of United Citizens Bank & Trust Company are operating on a normal schedule. If inclement weather or emergency conditions exist or are expected, please check here for updates days and hours of operations.
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UCB Fraud Alert
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Summer always brings an increase in debit card fraud from gasoline stations. Skimmers and cameras are placed on the pumps to secretly record your card information. That info is used to make duplicate cards that are then used by criminals. Be cautious when using your cards to purchase gas. Check the pump for signs of tempering and try to wiggle the card reader. If it moves, notify and select a different pump. Use your debit card without using your PIN. Paying the attendant is always safer than paying at the pump.
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HOT TIPS to Avoid Scams
Hang up. If someone calls asking for money or personal information, hang up. If you think the caller might be telling the truth, call back to a number you know is genuine. And, avoid robocalls by registering your number on Kentucky's No Call List.
Do not pay upfront. Scammers often offer prizes or threaten to take action against you, if you don't pay a fee or provide your personal information. Legitimate businesses and government agencies will not threaten you for upfront payments.
Do not wire money or send reloadable credit/gift cards to people you do not know. Legitimate businesses and government agencies will not require you to use these payment methods. It is almost impossible to get your money back after it has been wired, though services like Western Union. Reloadable cards like MoneyPak, Reloadit or other types of gift cards like iTunes present the same problem.
Slow Down. Con artists prey on fear and want to scare you into taking action very quickly. Before you issue payment or provide your personal information, verify the business by researching it online- verify their website, contact information, and search for reviews and company policies.
If it sounds too good to be true, it probably is. If someone is offering you something for free or a prize you have never registered to win, it is more than likely a scam.
Do not pay upfront. Scammers often offer prizes or threaten to take action against you, if you don't pay a fee or provide your personal information. Legitimate businesses and government agencies will not threaten you for upfront payments.
Do not wire money or send reloadable credit/gift cards to people you do not know. Legitimate businesses and government agencies will not require you to use these payment methods. It is almost impossible to get your money back after it has been wired, though services like Western Union. Reloadable cards like MoneyPak, Reloadit or other types of gift cards like iTunes present the same problem.
Slow Down. Con artists prey on fear and want to scare you into taking action very quickly. Before you issue payment or provide your personal information, verify the business by researching it online- verify their website, contact information, and search for reviews and company policies.
If it sounds too good to be true, it probably is. If someone is offering you something for free or a prize you have never registered to win, it is more than likely a scam.
