Information regarding COVID-19 (Coronavirus)

At United Citizens, we are taking extra precautions to protect both our customers and our employees from potentially spreading Coronavirus. Your health and safety, as well as your financial security, matters to us. Here's how we are taking action, and some other information to equip yourself with.

To our valued customers and community members,

Due to the resurgence of Covid-19 cases in our communities, as of Friday, January 14th, lobbies of United Citizens bank locations (with the exception of Carrollton branch) are closed to regular walk-in traffic. Our hours remain the same and our drive-thru's remain open. Don't worry, we are still fully staffed and here help you with whatever you may need! If you are unsure of our hours at our different branches, find them HERE.

If wearing a mask or face covering, upon entering the building, you may be asked to briefly pull own your mask to verify your identity. Customers wearing a mask or face covering should remove hats and sunglasses upon entering the building. Customers are encouraged to adhere to CDC recommended guidelines for social distancing. Hand sanitizing stations have been placed in lobbies for customer use. 

Most transactions can be done via phone, email, drive-thru, or night drop box. If you wish to avoid coming into the lobby, please call and we will absolutely assist you over the phone. Should you need to enter the lobby for complex transactions such as account opening, accessing your safety deposit box, or loan business, please call to speak to a representative or alert the drive-thru teller. We are always happy to accommodate your needs! 

We are actively communicating to our team members, ensuring that everyone receives any updates on the evolving situation. As we continue to monitor the situation, we realize there may be need for adjustments to our protocols, and will inform both our team and our customers at that time. We have implemented measures internally, including instructing employees who are ill or have ill family members to stay home. We have installed clear panels at each teller station as an extra precautionary measure. We have enhanced our cleaning protocols on highly-touched surfaces and made disinfecting wipes readily available for each branch. Employees will be wearing masks while assisting you. 

We want to ensure you that although this situation is still rapidly evolving, we are staying on top of the most recent updates and keeping your needs our priority. If you have concerns or questions, please do not hesitate to call one of our branches for assistance. 

Make sure to be cautious of Coronavirus scams. Be wary of anything that looks suspicious and be on the lookout on our social media for scam alerts. 

Thank you,
Your Friends at United Citizens Bank

Remember, we've been rooted in service since 1872, and we're here to serve you, no matter what! 

Alternatives for Visiting the Branch in Person

• Online Banking UCOnline and mobile banking are available 24-hours a day. You can make transfers, check balances, and even access Bill Pay. If you haven't signed up for online banking but would like to, please call our bookkeeping department at (502)-532-7392 and we would be glad to assist you.
• ​ATM  Our ATM machines are located at our Eminence, Carrollton, and Pendleton locations and are accessible 24 hours a day. 
• UCB Mobile Banking App available for download from the App store and Google Play. 
• ​Mobile Check Deposit Deposit checks from the convenience of your own home through our mobile banking app. Just sign the back, write "For mobile deposit only," and upload a photo of both the front and back of the check. Deposit fees are waived until September 30th. 
• Drive-thru With the exception of our Carrollton branch, the drive-thru is open during business hours. You may conduct most transactions through the drive-thru.
• Night Drop There are night drop boxes at all of our branch locations for your convenience. You can use these any time of day, not just after hours. 
• Anytime Banker  Anytime banker is always available by calling (502) 532-0232 and using your assigned PIN number. 
• Bill Pay through UCOnline Banking.​

CDC Resources

CDC Coronavirus Information Page

What You Need to Know About COVID-19

What to Do if You Become Sick