UCBT-United Citizens Bank & Trust
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Report Lost/Stolen Debit Card

If your card has been lost, stolen, or you feel fraudulent use of your account has occurred, contact us immediately so that we can take action to protect your Debit Card(s) and ensure your account is secure.
(502) 532-7392  /  Toll Free (800) 223-2850
Mon - Thurs: 9:00 am – 4:30 pm 
Friday: 9:00 am - 6:00 pm
Saturday: 9:00 am – 12:00 noon 
After hours, please call the Fraud Center at  (800) 237-8990      
New Fraud Prevention Service
In our continuing efforts to keep your accounts secure, we've improved our alert system for potential fraud.

Here's how it works:
  1. When potential fraud is detected, you will receive an automatic email notification from 96923. It will show a display of company name and amount. You will have the option to reply "Y" for yes, you did make the purchase, or "N" for no, you did not make the purchase.
  2. If you do not respond within 5 minutes, you will receive an email with two hyperlinks: one stating yes, you made the purchase and the other stating no, you did not make the purchase.
  3. If there is no response received from you via text or email, you will receive automated phone calls to your home, cell, and work phones to confirm or deny fraud.
Remember - our messages will NEVER ask for your PIN or account number. 

*The phone number for our Fraud Center has changed to 1-800-237-8990.  If you add this number to your phone contacts and label it "Fraud Center", it will display whenever you get a call from this number.
You, the card holder, can contact the Fraud Center 24hrs a day concerning your debit card, including blocking/unblocking cards. You can still contact United Citizens Bank during regular business hours.

*Please make sure your phone numbers and email address are updated, as it will reduce further time delays in helping with any debit card issues you may have.
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© 2019 United Citizens Bank & Trust Company
8198 Main Street / PO Box 250
Campbellsburg, KY  40011
(800) 223-2850 - Toll Free
(502) 532-7392 - Main   /   (502) 532-6607 - Fax
NMLSR # 688969
Comments about this website:
Contact Us
Last Modified September,1  2018
United Citizens Bank & Trust Company is a locally owned community bank serving our communities by offering & delivering quality financial services to all customers at competitive rates. We are committed to active community involvement. We will strive to maintain financial soundness & stability while providing shareholders a reasonable return on their investment.
  • Home
    • Online Banking Login
  • Locations
    • Pendleton
    • Eminence
    • Carrollton
    • Campbellsburg
    • New Castle
  • Products/Services
    • Checking >
      • Citizens Club
      • Regular Checking
      • Now Account
      • Super Now Account
      • Money Market
      • Special Money Market
      • eChecking
    • Savings >
      • Regular Savings
      • HSA
      • Christmas Club
    • CDs - IRAs
    • Services >
      • ATM
      • Online Banking Info
      • Debit Card
      • Anytime Banker
      • ACH
      • Cashier Checks
      • Safe Deposit Box
    • Order Checks
    • Report A Lost or Stolen Debit Card
  • Loans
    • Agriculture Loans
    • Business Loans
    • Country Living
    • Construction Loans
    • Home Loans
    • Home Equity Loans
    • Personal Loans
  • Resources/News
    • Events Calendar
    • Media Releases
    • Small Business Resources
    • Small Business Development Center >
      • SBDC Apr 2018 Newsletter (NEW)
    • Security Awareness Newsletter
    • OnGuardOnline
    • FTC Student Loan SCAM
    • Dodd Frank Act KBA
    • FDICMoneySmart
    • FDIC Consumer News Winter 2017 Issue
    • FDIC Consumer News Winter 2018 Issue (NEW)
  • Financial Tools
    • Savings Calculator
    • Mortgage Calculator
    • Maximum Mortgage Calculator
    • Mortgage Early Payoff Calculator
    • Investment Property Calculator
    • Personal Loan Calculator
    • Auto Loan Early Payoff
    • FDIC EDIE