Report Lost/Stolen Debit Card
If your card has been lost, stolen, or you feel fraudulent use of your account has occurred, contact us immediately so that we can take action to protect your Debit Card(s) and ensure your account is secure.
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(502) 532-7392 / Toll Free (800) 223-2850
Mon - Thurs: 9:00 am – 4:30 pm Friday: 9:00 am - 6:00 pm Saturday: 9:00 am – 12:00 noon |
After hours, please call (888) 223-1881
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New Fraud Prevention Service
In our continuing efforts to keep your accounts secure, we've improved our alert system for potential fraud.
Here's how it works:
*The phone number for our Fraud Center has changed to 1-800-417-4592. If you add this number to your phone contacts and label it "Fraud Center", it will display whenever you get a call from this number.
In our continuing efforts to keep your accounts secure, we've improved our alert system for potential fraud.
Here's how it works:
- When potential fraud is detected, you will receive an automatic email notification from <UCB&T>, with the option to reply with "fraud" or "no fraud".
- One minute after the email, you will receive a text alert from 32874 between 7am and 9pm, which also has the "fraud" or "no fraud" option. (*SEE BELOW)
- If there is no response received from you, five minutes after the text alert, you will receive automatic phone calls to confirm or deny fraud.
*The phone number for our Fraud Center has changed to 1-800-417-4592. If you add this number to your phone contacts and label it "Fraud Center", it will display whenever you get a call from this number.
