United Citizens Bank & Trust
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  • Bank
    • Checking
    • Savings
    • CDs - IRAs
  • Borrow
    • Agriculture Loans
    • Business Loans
    • Construction Loans
    • Home Loans
    • Home Equity Loans
    • Personal Loans
  • Services
    • ATM
    • UCB Mobile Banking
    • Mobile Check Deposit
    • Debit Card
    • Anytime Banker
    • ACH
    • Cashier Checks
    • Safe Deposit Box
    • Order Checks
    • Kasasa Protect® ID Fraud Defense
  • Resources
    • Report A Lost or Stolen Debit Card
    • Alerts
    • Financial Tools
    • Small Business Resources
    • Security Awareness Newsletter
    • Money Management
    • Media Releases
    • Frequently Asked Questions
    • Wiring Instructions
  • Locations
    • Pendleton
    • Eminence
    • Carrollton
    • Campbellsburg
    • New Castle
  • About
    • Contact
    • History
    • Privacy Policy
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Report Lost / Stolen Debit Card

If your card has been lost, stolen, or you feel fraudulent use of your account has occurred, contact us immediately so that we can take action to protect your Debit Card(s) and ensure your account is secure.

(502) 532-7392  /  Toll Free (800) 223-2850
Mon - Thurs: 9:00 am – 4:30 pm 
Friday: 9:00 am - 6:00 pm
Saturday: 9:00 am – 12:00 noon 
After hours, please call the Lost/Stolen Department at (888) 297-3416      

A lost/stolen card can also be reported using Anytime Banker (502) 532-0232

New Fraud Prevention Service
In our continuing efforts to keep your accounts secure, we've improved our alert system for potential fraud.

Here's how it works:
  1. When potential fraud is detected, you will receive an automatic email notification from 96923. It will show a display of company name and amount. You will have the option to reply "Y" for yes, you did make the purchase, or "N" for no, you did not make the purchase.
  2. If you do not respond within 5 minutes, you will receive an email with two hyperlinks: one stating yes, you made the purchase and the other stating no, you did not make the purchase.
  3. If there is no response received from you via text or email, you will receive automated phone calls to your home, cell, and work phones to confirm or deny fraud.
Remember - our messages will NEVER ask for your PIN or account number. 

*The phone number for our Fraud Center has changed to 1-800-237-8990.  If you add this number to your phone contacts and label it "Fraud Center", it will display whenever you get a call from this number.
You, the card holder, can contact the Fraud Center 24hrs a day concerning your debit card, including blocking/unblocking cards. You can still contact United Citizens Bank during regular business hours.

*Please make sure your phone numbers and email address are updated, as it will reduce further time delays in helping with any debit card issues you may have.
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© 2020 United Citizens Bank & Trust Company
NMLSR#688969
8198 Main Street / PO Box 250
Campbellsburg, KY  40011
(800) 223-2850 - Toll Free
(502) 532-7392 - Main
​(502) 532-6607 - Fax
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United Citizens Bank & Trust Company is a locally owned community bank serving our communities. We offer & deliver quality financial services to all customers at competitive rates. We are committed to active community involvement. We strive to maintain financial soundness & stability while providing shareholders a reasonable return on their investment.
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Comments or questions about this website please contact us during business hours.
​Last Modified Feb 7, 2020

  • Bank
    • Checking
    • Savings
    • CDs - IRAs
  • Borrow
    • Agriculture Loans
    • Business Loans
    • Construction Loans
    • Home Loans
    • Home Equity Loans
    • Personal Loans
  • Services
    • ATM
    • UCB Mobile Banking
    • Mobile Check Deposit
    • Debit Card
    • Anytime Banker
    • ACH
    • Cashier Checks
    • Safe Deposit Box
    • Order Checks
    • Kasasa Protect® ID Fraud Defense
  • Resources
    • Report A Lost or Stolen Debit Card
    • Alerts
    • Financial Tools
    • Small Business Resources
    • Security Awareness Newsletter
    • Money Management
    • Media Releases
    • Frequently Asked Questions
    • Wiring Instructions
  • Locations
    • Pendleton
    • Eminence
    • Carrollton
    • Campbellsburg
    • New Castle
  • About
    • Contact
    • History
    • Privacy Policy