Report Lost / Stolen Debit Card
If your card has been lost, stolen, or you feel fraudulent use of your account has occurred, contact us immediately so that we can take action to protect your Debit Card(s) and ensure your account is secure.
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(502) 532-7392 / Toll Free (800) 223-2850
Mon - Thurs: 9:00 am – 4:30 pm Friday: 9:00 am - 6:00 pm Saturday: 9:00 am – 12:00 noon ucb@unitedcitizensbank.com |
After hours, please call the Lost/Stolen Department at (800) 237-8990
A lost/stolen card can also be reported using Anytime Banker (502) 532-0232 |
New Fraud Prevention Service
In our continuing efforts to keep your accounts secure, we've improved our alert system for potential fraud.
Here's how it works:
*The phone number for our Fraud Center has changed to 1-800-237-8990. If you add this number to your phone contacts and label it "Fraud Center", it will display whenever you get a call from this number. You, the card holder, can contact the Fraud Center 24hrs a day concerning your debit card, including blocking/unblocking cards. You can still contact United Citizens Bank during regular business hours.
*Please make sure your phone numbers and email address are updated, as it will reduce further time delays in helping with any debit card issues you may have.
In our continuing efforts to keep your accounts secure, we've improved our alert system for potential fraud.
Here's how it works:
- When potential fraud is detected, you will receive an automatic email notification from 96923. It will show a display of company name and amount. You will have the option to reply "Y" for yes, you did make the purchase, or "N" for no, you did not make the purchase.
- If you do not respond within 5 minutes, you will receive an email with two hyperlinks: one stating yes, you made the purchase and the other stating no, you did not make the purchase.
- If there is no response received from you via text or email, you will receive automated phone calls to your home, cell, and work phones to confirm or deny fraud.
*The phone number for our Fraud Center has changed to 1-800-237-8990. If you add this number to your phone contacts and label it "Fraud Center", it will display whenever you get a call from this number. You, the card holder, can contact the Fraud Center 24hrs a day concerning your debit card, including blocking/unblocking cards. You can still contact United Citizens Bank during regular business hours.
*Please make sure your phone numbers and email address are updated, as it will reduce further time delays in helping with any debit card issues you may have.
